Every job has an owner, a deadline and an audit trail – from raised to closed.
FM only feels complicated when nobody’s managing it properly. Our whole operation is built around one idea: a job isn’t finished when an engineer leaves site — it’s finished when it’s fixed, evidenced and closed. That’s what we mean by managing to completion.
02 — TRIAGE
AI-assisted triage
The job is prioritised, given an SLA band and matched to the right discipline instantly.
03 — DISPATCH
Right engineer, fast
Dispatched to a vetted engineer with the skills, kit and site history to fix it first time.
04 — ATTEND
Tracked on site
Attendance logged against the SLA in real time. You can see job status without chasing.
05 — EVIDENCE
Proof of works
Photos, job sheets and certificates captured digitally before the engineer leaves.
UK coverage. Fast response. Four clear SLA bands.
When something breaks, you shouldn’t have to negotiate a response time. Every reactive job is placed into one of four bands at triage — so you always know exactly when we’ll be there, in-hours or out-of-hours, anywhere in the UK.
Know exactly how compliant you are – every month, every site, every asset.
Most reactive spend is preventable, and most compliance gaps are invisible until an audit or an incident finds them. Our answer is full end-to-end compliance management: a 12-month PPM planner built to SFG20 standards, managed for you, and reported back as a simple compliance score.
Built to SFG20 — the industry standard
Every PPM schedule uses SFG20 task frequencies and methods for each asset class. Not our opinion of what maintenance looks like — the recognised national standard for it.
A 12-month planner we build with you
We help you build (or rebuild) your annual PPM planner from a full asset register — then we manage it, visit by visit, so nothing slips.
A compliance score you can act on
We tell you how compliant you are — a simple score and RAG status for every statutory obligation, across every site, updated as work completes.
Understand your risks before they find you
Gaps, overdue tasks and ageing assets are flagged early with a clear recommendation — so you decide on risk with evidence, not surprises.
Full end-to-end compliance management
Scheduling, attendance, certification, remedials and record-keeping — all handled, all documented, all in one place. Audit-ready in one click, not weeks of scrambling.
Every hard FM discipline, one accountable team.
Reactive, planned or quoted — every discipline below is delivered under the same SLA framework, the same completion standard and the same reporting. No juggling contractors, no gaps between trades.
Something not listed? Ask. Through OC Innovations Group we also deliver construction, renewables, EV charging and specialist engineering — so larger works never need a second contractor.
Most FM providers run your estate on emails and spreadsheets. We don’t.
Everything we’ve described — the SLAs, the completion tracking, the compliance score — is only possible because every job lives on one system. Our CAFM platform and AI-assisted helpdesk do the heavy lifting, so working with us feels simple.
AI-assisted helpdesk
Jobs are triaged and routed to the right engineer instantly — no waiting for someone to read an email. A dedicated contact per client keeps it personal.
CAFM platform
Every job raised, tracked and closed in real time, with a full digital audit trail. You see live status on every site and every asset — no chasing required.
Digital certificates, instantly
Every visit generates a digital certificate and job record, stored and searchable the moment it’s issued. Audit prep drops from weeks to hours.
Monthly reporting suite
Top spend sites, SLA performance, first-time-fix rates and compliance RAG — automated, monthly, and written in plain English.
Asset register & lifecycle
Every maintainable asset documented from mobilisation, with full maintenance history — so lifecycle data informs capital planning, not surprises
You’ll always know three things: what’s open, what’s done, and what’s next.
FM is complicated. Working with us isn’t.
Find out how compliant you are — free, no obligation.
We offer a free site compliance review as a starting point: a practical look at your assets, your compliance position and your current maintenance approach. No sales pitch — just an honest assessment and a straightforward conversation about whether we can help.
01
Discovery meeting
20 minutes. Tell us about your estate and your biggest challenges.
02
Site review
We visit, assess your assets and compliance position, and provide a written summary.
03
Proposal
A clear, transparent proposal covering reactive, PPM and quoted works — built around your needs.
Our Clients
Our Clients Speak For Themselves
